Frequently asked questions
What do you need from me to begin?
We start with a discovery session to understand your goals, audience, and workflows.
What is the first step?
Contact us to discuss your use case and see a Digital Twin demonstration.
How is pricing structured?
Pricing is project-based and depends on complexity, avatar type, integrations, and support requirements.
Is there an ongoing cost?
Optional hosting, support, or maintenance costs may apply depending on your setup.
How long does it take to build a Digital Twin?
Timeframes vary by complexity, but most projects are delivered in weeks rather than months.
Do I need technical skills?
No. Didymo handles setup and configuration. You review and approve content and behaviour.
Can the Digital Twin be updated over time?
Yes. Content, tone, appearance, and capabilities can be refined as your needs evolve.
Where is data stored?
Initial deployments may use global cloud infrastructure. Didymo is working toward offering Australian-based data hosting options.
Is my data used to train AI models?
No private client data is used for public AI training without explicit consent.
Can this meet organisational privacy requirements?
Yes. Digital Twins are designed with configurable access controls, consent management, and privacy-aware architecture.
Who controls what the Digital Twin says?
You do. All content, tone, boundaries, and behaviours are defined and approved by you.
Can the Digital Twin say something incorrect?
Safeguards are built in, including approved content, boundary rules, and escalation logic. The Twin is designed to defer or escalate when uncertain.
Is this ethical?
Yes. Didymo follows a human-centred, ethical design approach focused on transparency, consent, and responsible AI use.
Can this be used for students or learners?
Yes. Digital Twins can answer program questions, explain course structures, share resources, and guide learners to appropriate support.
Will it replace educators or trainers?
No. It supports educators by handling repetitive queries and guidance, not teaching, assessment, or mentoring.
How does Didymo help my business?
A Digital Twin reduces time spent on repetitive enquiries, improves response times, and ensures consistent communication—allowing teams to focus on higher-value work.
Can a Digital Twin represent a role instead of a person?
Yes. Digital Twins can be created for roles such as “Client Services Manager” or “Admissions Advisor,” not just individuals.
Can multiple people use the same Digital Twin?
Yes. Teams can share a Digital Twin that represents a role or brand voice.
Can the Digital Twin provide medical advice or diagnoses?
No. Didymo Digital Twins operate within clear non-clinical boundaries. They can provide approved information, preparation guidance, and administrative support, but not diagnosis or treatment.
Is this safe for healthcare settings?
Yes, when used appropriately. Didymo is designed for intake support, education, scheduling, and information delivery, with safeguards to protect patients and practitioners.
How is sensitive health information handled?
Digital Twins only access and share information that is approved and necessary. Privacy, consent, and data minimisation are core design principles.
What can my Digital Twin do?
Depending on your setup, your Digital Twin can:
- Answer common questions
- Explain services, programs, or offerings
- Guide users to the right next step
- Book appointments or meetings
- Share approved resources
- Escalate to a human when needed
Can it replace my staff or my role?
No. Didymo is designed to support, not replace, professionals or teams by handling repetitive communication and administrative tasks.
Can I choose how my Digital Twin looks and sounds?
Yes. You can choose from text-only, voice-only, photo-based, video, 2D, or 3D avatars. All options are customised to suit your brand and professional context.
What is Didymo?
Didymo is a platform that designs and develops AI Digital Twins for professionals and organisations. These Digital Twins help scale communication, improve access to information, and reduce repetitive workload while maintaining professional boundaries and trust.
What is a Digital Twin?
A Digital Twin is an AI-powered digital representation of a person or role that can communicate, answer questions, share approved information, and support workflows such as first contact and bookings—using content and boundaries defined by you.
Is this just a chatbot?
No. A Didymo Digital Twin is designed to represent you or a professional role with your tone, approved content, and optional visual or voice presence. It can also support actions such as scheduling and guided next steps.
Who is Didymo designed for?
Didymo is designed for medical and allied health practices (non-clinical use), CEOs and business teams, educators and training providers, consultants, coaches, and other professional services.